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Faculty and Staff Topics
All faculty and staff computers owned by OSU are maintained by the ECR6 Staff. We do not provide support for personally owned computers. We also maintain the IT related hardware/software in the student computing labs, conference rooms and research laboratories. This does not include copiers, real time data acquisition and control modules or other specialized hardware.
Users with a problem should submit a trouble ticket request to our Spiceworks helpdesk, rather than an email to an individual staff member. This will allow the appropriate person (or his backup) to take ownership of a problem, log the activity and make the resolution available for future reference. Tickets can be submitted via email or the web portal
Some of the more commonly discussed topics are addressed below:
CBE and MSE share the conference rooms in Fontana and Watts. Currently there are no conference rooms available in Koffolt. Fontana 145 and Watts 184 feature built-in computers, projectors and sound systems. Users can login via the "Guest" account by touching the icon on the screen. Access to the network is via OSU Wireless only; you must supply OSU name.# credentials when connecting. Please review the conference room reservations page for further information.
Computer Equipment and Software Purchases
All computer-related electronics purchases (not just computers) and software orders (save pre-approved applications) require approval from ECR6 Management. Please see the Computer Equipment and Software Purchases page for details.
All faculty and staff computers (PCs and Macintoshs) are backed to the cloud using Mozy Enterprise. Files are backed up 8 times a day. Look for the MozyEnterprise folder (or icon in the Windows System tray, the right hand side of the task bar) to review the Status, History or View Backed Up Files. Not everything on the local hard disk is backed up; system files and applications, for example, are excluded. We do backup everything in the "My Documents" path, and common file types (.doc, xls, ppt, etc.) anywhere on the disk.
Email accounts and OCIO services
All faculty and staff are now required to use the University Email Service. For details, and information regarding other OCIO services, please see this page.
Email distribution lists
All of the email distribution lists have been migrated to the University Email Service (UES). The new list names can be found in the Global Address List (click on the "To..." or "CC..." button) - under the general prefix of "eng". For example, to see all of the MSE lists, enter "_eng mse". See the link here for a complete list.
Local Network Access
With very few exceptions, only computers that are owned by OSU may be connected to our local area network. (Please review the Local Network Access Policies for details regarding access.) Personally owned computers must connect using OSU Wireless. Unfortunately, wireless access in the Koffolt Fontana MacQuigg Watts complex is largely restricted to the classroom pool rooms, conference rooms, computing labs, lounges and Unit Ops lab. Paying for wireless access points (WAPs) in any other location is the responsibility of individual faculty researchers. Please contact Mike Davis for futher details.
Guest Access to OSU Wireless
In order to access OSU Wireless, users must have an active name.# account (via employment or enrollment); emeritus faculty are covered, but retired staff are not. It is possible, however, for us to set up a "Guest" account for anyone with a Unversity sponsor. These accounts must be renewed on an annual basis. They will need to provide their birth date, external email address and the name of a primary and secondary sponsor. Please see the Sponsored Guest Accounts page for details. (Submit the completed forms to Geoff Hulse, the sponsored guest account administrator for CBE and MSE.)
All other users must connect via the "attwifi" network, which has a severely restricted bandwidth cap; it is OK for checking email and simple web browsing, but not much else.
We can provide only minimal support for mobile devices at this time, such as tablets or smartphones, other than to configure them for email and remote access. A small number of iPads are available for short term loan by faculty or students. Please contact Geoff Hulse for details.
The University signed an agreement in 2012 with box.com to provide cloud based storage for file sharing (not archival) purposes. Faculty, staff and students must go to my.osu.edu and register for the service prior to using it. Each user has been assigned 50 GB of storage. Examples of appropriate use might include pictures, technical papers, spreadsheet - anything that users may wish to share with others. It should not be used to store important data that is not saved elsewhere - the shares will disappear when the user leaves the University. Prohibited items include restricted data, such as SSNs, student grades, or health related records.See details here.
Due to numerous policies imposed by the University, we are now required to closely monitor and control various aspects of computing. This includes the following:
The College of Engineering's IT operations was recently audited, revealing a number of issues that required correction. A number of these items applied to our servers and have been addressed by the purchase of new hardware. Other things have a more direct effect on our user community including:
- The need to conform with University policy regarding password complexity and lifetime
- Reconciliation of software applications installed versus licenses purchased - for each and every computer
- De-installation of software applications that are consider end-of-life (EOL) and the destruction of product media
- Where possible, the redaction of restricted data from servers and client computers
- Quarterly certification of our continuing/improving compliance with the auditor's recommendations
Client Computing Security Standard
The Ohio State University requires all devices connected to university network resources to be compliant with the Client Computer Security Standard (CCSS) document. The CCSS consists of four components:
The device must be guarded by an up-to-date and active firewall set to protect it from unauthorized network traffic.
Current operating system and application software with current security patches must be installed.
The device must be protected against malicious or undesired software such as viruses, spyware, or adware.
Access to the device must require appropriate authentication controls such as account identifiers and robust passwords.
All faculty and staff computers on which sensitive data resides must be encrypted. (Please refer to the Institutional Data Policy for details.) This is implemented in a number of ways, Bitlocker, PGP, TrueCrypt or Apple FileVault, depending on the circumstances.